Why should I choose PBwiki over your competitors?
The challenge isn't having the most features (although we're extremely competitive with other wiki solutions) - the real challenge to motivate people to contribute to your wiki by making it clean, simple, and easy. We host the largest number of wikis anywhere, and we spend every day making PBwiki more usable so people will find contributing to be an easy task. We'll respond to your emails and work with you to make your wiki a real community.
The best way to find out about PBwiki is to sign up for a free account at www.pbwiki.com and to start playing around with what it can do!
Do you allow businesses to customize look & feel to match our site?
While we offer a great deal of flexibility, there are some areas of a wiki page that we do not allow to change much. The customized CSS Style sheet will still have a Home, Edit, Login, Help, and Search box at the top of every page. At the bottom of every page there will be Page information, Wiki information boxes, and a corner section with a link to our upgrading features. We are planning to offer more flexible layouts; if you need something specific, we'd like to hear about it. Please email support@pbwiki.com to let us know!
For a comparative view of what can be done with a customized wiki versus a plain wiki, see these two pages.
http://dochuyen.pbwiki.com/ (premium wiki with custom CSS)
http://clifstestwiki.pbwiki.com/ (free wiki with standard layout)
Do you offer unlimited pages and users?
This is already a standard feature - there is no limit to the number of users or pages. As the owner of a Premium wiki, you may offer users 4 levels of access: Reader, Contributor, Moderator, and Administrator. Users can login using a wiki access password, but the best option is to require the use of PBwiki Identities, in which case each user must register at my.pbwiki.com to obtain his own unique password. When Identities are used, you'll invite users via email and track them by their email address. Later, if needed, their access levels can be switched to any other level or they can be denied access entirely.
Do you offer the ability to categorize pages in a hierarchy?
There are no subdirectories at PBwiki. As long as each page in the wiki is linked to related pages or an index page, navigation is simple and logical. A link to the "All pages" view is always available, as well as the search feature.
Do you offer revision history with versioning and rollback in cases of abuse?
This is already a standard feature - with Administrative access, you can see every change ever made to a page and you can also make a comparison of page versions. Reverting to an older page revision is very simple. We also provide a downloadable zipped backup file for each wiki which the administrator can download at any time.
Do you allow comments on each article?
This is standard, but only users who are logged in may view them. We also support some third party java-script comment systems for public comments, such as www.haloscan.com.
Can we host PBwiki on our server?
No. There's a reason we host PBwiki on our servers - your data is actually safer with us. We backup your data hourly, and we're just as paranoid about your data's integrity as you are. Most IP theft and security issues happen behind the firewall, where security tends to be lax. We're fanatical about security. Do you custom-harden your kernels? With our hosted solution, we can roll out fixes and improvements immediately, with no extra support contract, and updates and enhancements are included free in your subscription.
How secure is the data at PBwiki?
Our servers are in a 24/7 guarded facility in an earthquake-proofed building in San Francisco, behind several layers of locked, sealed, access-controlled portals. The servers are owned and operated exclusively by a select handful of our staff, who have had checks performed on them and have signed a strict zero information disclosure policy document. We do not use third parties to manage our servers.
The servers are secured with a custom-hardened version of the Linux kernel, with a hand-tuned per-server lockdown of services and custom assembled IP firewall rules to only permit legitimate traffic.
We have many companies and organizations keeping some of their most confidential data with us; if they kept it on their own shared drives at their office, there would be a significantly higher chance of exposure from a break-in.
We look forward to continuing to serve you for your information-sharing needs, keeping your private information private.
What kind of support do you offer?
We offer support via email at support@pbwiki.com. For phone support or guaranteed 24-hour turnaround time, email sales@pbwiki.com.
Can you give me some examples of how other customers are using PBwiki in a way that similar to what we wish to achieve with our wiki?
We can give you lots of examples. Please email support@pbwiki.com with your request for examples.
Can I create more than one wiki with your software? For example: a wiki for customers and a wiki for internal use.
You may create as many wikis as you wish. However, each wiki which requires Premium features must be upgraded on its own. We offer discounts for creation of multiple Premium wikis.
What happens when my Small Business Edition free trial expires?
We'll email you notices about your upcoming free-trial expiration. You'll be prompted to upgrade to keep all the features you've been using.
If you don't upgrade, don't worry -- your data will still be available. But you won't be able to:
* upload any more files beyond 10MB
* enjoy an ad-free wiki! (ads will re-appear on your wiki)
* use access controls
* customize favicons
* provide feeds for individual pages
* get full backups
* craft a specialized acceptable use policy
* hide pages
* lock pages
* track traffic statistics
* customize CSS
* customize your domain
* provide enterprise-level SSL
Upgrade your wiki by clicking "Add features" to get these features back at any time.
Questions? Please click "Help" in the top-right corner of your wiki to get in touch with us. We'll respond right away.
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